We do our best to make our cancellation policy equitable and convenient.

When you book a tour on PhuketElephantTrails.Com website you accept policies as described below:

Changing dates policy:
Changing dates :
– Changing the tour date before 1 day (24 hours) has no fees.
– For changing dates less than 1 day (24 hours) applies cancellation policy, as below.

Cancellation policy:
– If the tour was cancelled more than 2 days (48 hours) in advance no fee applies.
– If the tour was cancelled less than 2 days (48 hours in advance) cancellations fee is 50% of a total amount.
– If payment was made online we (Phuket Elephant Trails) grant money refund according to the cancellation policy. However, the value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees.